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Limited Time Offer

    * Given the reported development of the Novel Coronavirus and our concerted effort to ensure the safety of our guests and employees, Banyan Tree Group has updated our cancellation policy.

    For all guests from China booking in any of our properties from 29 January and 29 February 2020, we will extend a waiver on cancellation and amendment fees. Each individual hotel may make necessary adjustments as advised by local authorities from time to time.

    Banyan Tree Group is watching this development closely. We are observing the World Health Organisation guidelines to ensure that all precautions are taken to manage the situation. As a precautionary measure, all our hotels have been briefed to observe increased health and safety measures. The health and safety of our guests and employees remain our top priority at all times. For any assistance, please email our Customer Service at or contact us at +65 6859 5880.

Package Specific Terms and Conditions

  • This offer is valid for bookings from now until 16 February 2020
  • This offer is valid for stays from 2 February until 30 September 2020
  • Bookings are non-cancellable and non-refundable.
  • This offer cannot be combined with other promotions and gift certificates.

General Terms and Conditions

  • Rates are quoted in US Dollar (USD) and per room per night
  • Rates are subject to 10% service charge and 11% government tax
  • Check-in time is 1500 hours and Check-out time is 1200 hours
  • Late check out after 1200 hours - 1800 hours will be charged 50% of the Best Available Rate of the day and subject to availability
  • Late check out after 1800 hours will be charged 100% of the Best Available Rate of the day and subject to availability
  • In the event of no-show or early departure, the total rate of the confirmed room nights for entire stay shall be chargeable
  • Credit card information provided does not require a signature and constitutes approval by the cardholder to guarantee the booking per our cancellation policies
  • Reservations will be cancelled at the resort's discretion without prior notice should an invalid credit card be submitted
  • Extra person charge with bedding kit is USD 40.00 per person per night, subject to 10% Service Charge and 11% Government Tax
  • As per Indonesian government regulations, payments have to be made in Indonesian Rupiahs either in cash or credit card.
  • No pets are allowed

Cancellation Policy

  • Reservation is non-cancellable and non-refundable
  • A deposit of total room charge will be imposed upon confirmation
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