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TRAVEL ADVISORY

Given the reported development of COVID-19 and our concerted effort to ensure the safety of our guests and employees, Banyan Tree Group has updated our cancellation policy.

We would like to reassure you about any travel plans you may have with us, because we are committed to full flexibility with booking terms and conditions. We have adjusted our policies accordingly.


By helping you to make new travel plans we can offer as below:

  • You may postpone your trip to a later date without having to select a future day immediately, therefore giving you an added level of flexibility as long as changes are made 24 hours before your arrival date up to and including 30th April 2020.
  • If you would like to change a destination that is better suited to your revised travel arrangements, we will gladly transfer it to a sister property should you wish to stay there instead.
  • For any new bookings for stays before 30th September 2020, you can change or cancel your reservation at no charge up to 24 hours before your arrival date.
  • For groups and meeting bookings, we will treat each on a case by case basis for maximum flexibility.

Please note that each individual hotel may make necessary adjustments as advised by local authorities from time to time.

To ensure strict global standards of operation, the Banyan Tree Group observes the World Health Organisation guidelines in response to COVID-19. All necessary precautions are taken to manage the situation where we are observing increased health and safety measures in all our hotels. The health and safety of our guests and employees remain our top priority.

Banyan Tree Group is watching this development closely. We are observing the World Health Organisation guidelines to ensure that all precautions are taken to manage the situation. As a precautionary measure, all our hotels have been briefed to observe increased health and safety measures. The health and safety of our guests and employees remain our top priority at all times. For any assistance, please email our Customer Service at reservations@banyantree.com or contact us at +65 6849 5880.


This information will be updated from time to time depending on the development of the situation.


A Message from Our President


To our valued guests and communities,


Our core service philosophy- expressed simply in ‘I am with you’, encourages unity and compassion. It underpins our current response to the global healthcare situation we are all facing. We are here for you. We also stand firmly together with governments and health authorities, as well as all our stakeholders, during this time.

As our co-founder emphasizes, ‘the heart speaks the world’s languages’. Our hearts are with all those affected, and our heartfelt gratitude is with all those on the frontline of service working tirelessly to mitigate the situation. While cautious, we remain positive that this too, shall pass.

Our response is guided by expert advice, including the World Health Organisation. We have vigilantly introduced measures to enhance safety and well-being, and are continuously adapting in line with global and local health and travel advisories.

We are committed to always being there for you when you need us. Below is an update to share some of the measures we have put in place for your assurance and confidence.


Before your stay

We would like to reassure you about any travel plans you may have with us, because we are committed to full flexibility with booking terms and conditions. We have adjusted our policies accordingly.

By helping you to make new travel plans we can offer as below:

  • You may postpone your trip to a later date without having to select a future day immediately, therefore giving you an added level of flexibility as long as changes are made 24 hours before your arrival up to and including 30th April 2020.
  • If you would like to change to a destination that is better suited to your revised travel arrangements, we will gladly transfer it to a sister property should you wish to stay there instead.
  • For any new bookings for stays before 30th September 2020, you can change or cancel your reservation at no charge up to 24 hours before your arrival date.
  • For groups and meeting bookings, we will treat each on a case by case basis for maximum flexibility.
  • As the situation is constantly evolving and as we proactively respond, please check our website for further updates on our travel advisory and cancellation policy.

During your stay

To feel safe, taken care of, and at ease is a feeling we cultivate for all our guests and associates. As such, we have further activated stringent safety and hygiene protocols in all our properties worldwide, on top of our usual rigorous quality standards.

  • All public areas and back-of-house areas are sanitized on an hourly basis, paying attention to high-flow and high-contact points.
  • All rooms are deep cleaned and disinfected with virus-specific protocols, with hand sanitizer points at all F&B outlets, and mandatory temperature checks at all Spas.
  • All guests are now asked to provide a more detailed background on travel history.
  • All associates undergo daily temperature checks, and receive ongoing training by medical practitioners on COVID-19 awareness and overall health, safety and knowledge.

These are extraordinary times. We are committed to ensuring continuity and resilience to see this through. Thank you for your trust and we look forward to welcoming you soon, with open hearts.


I am with you,
Eddy See
President, Banyan Tree Holdings


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