Found a lower price within 24 hours of booking on www.cassia.com? Fill in and submit our online claims form to request for 20% off.
We will review and process your refund claim and get back to you within 2 working days.
• Flexible cancellation terms
• Access to a dedicated reservation specialist to assist with your booking.
What rates are eligible for a claim?
What if the rates are in a different currency?
If the compared rate is in a different currency from the currency reflected on www.cassia.com we will convert the competing rate into the same currency rate offered on www.cassia.com. Best Price Guarantee will not apply if the variation in the applicable rate is less than or equal to 3% after conversion to the equivalent currency.
How do I submit a claim?
Do I need to make a reservation in order to submit a claim?
Yes. A reservation is required through www.cassia.com in order to submit a claim.
Is there a cancellation fee?
Best Price Guarantee does not apply to reservations booked through other websites. We are not responsible for any fees associated with the cancellation of reservation booked on websites other than www.cassia.com.
For a valid claim under the Best Price Guarantee, it must fulfil the terms & conditions listed below.
The Best Price Guarantee does not apply to:
In the event a fully prepaid rate is booked through www.cassia.com, we will credit the difference in the form of hotel credits to be consumed during your stay at the resorts.
Validity of Claims